We're here to help. Whether you need setup assistance, hardware advice, or tobacco rebate registration.
For general questions, account issues, or technical help.
support@getbrega.comWe respond within 24 hours, usually much faster.
Not sure what equipment you need? We'll review your setup and recommend exactly what to buy — no markup.
Schedule a CallWe'll help you register with Altria, RJR, ITG, and Liggett and configure scan data reporting. Free with any plan.
Get StartedDon't want to install it yourself? We'll do it for you over a remote session. We connect to your machine, install the software, import your products, configure your hardware, and train your staff.
At minimum, you need a computer that can run Docker (any modern Windows, Mac, or Linux machine). Most bodega owners use a mini PC (Beelink, Intel NUC, or similar) for about $150-300. Add a thermal receipt printer ($80-200), a barcode scanner ($30-80), and optionally a customer display tablet ($100-200).
If you already have equipment, it probably works. Email us your current setup and we'll confirm compatibility.
Yes. Most stores can switch in an afternoon. We'll help you set up the system, import your products (via barcode scanning or spreadsheet), and configure your hardware. Your existing barcode scanner and receipt printer will likely work with Brega.
If you have an existing NRS contract, check your agreement for early termination terms. Many stores run both systems in parallel for a week before fully switching.
No. The core POS (register, inventory, sales, receipts) works completely offline. Internet is needed for: card/EBT payments, accounting sync, AI assistant, automatic updates, and license activation. When you come back online, everything syncs automatically.
Tobacco manufacturers like Altria pay rebates ($0.08-$0.15 per carton) to stores that submit scan data reports. Most bodegas don't take advantage of this because it requires specific reporting.
Brega automatically tracks tobacco sales by manufacturer and generates the required CSV reports. We help you register with each manufacturer (free), and you start collecting rebates — typically within 1-2 weeks.
At 50 cartons/week, that's roughly $30-40/month in rebates — more than enough to cover a Starter plan on Brega Pay ($15/mo) and most of a Pro plan ($49/mo).
No. Never. Your customer display shows only the promotions YOU create. We don't place third-party ads, sponsored content, or manufacturer promotions on your screen. Your display, your rules.
Yes, through our integration with Forage (a USDA-approved EBT processor). This requires your store to have FNS authorization (most bodegas already do) and a software certification process that takes 3-6 months. We handle the certification process — contact us to get started.
Your service continues through the end of your billing period. After that, the system drops to the Starter tier (register, inventory, sales, dashboard). Your data stays on your machine — we never delete it. You can resubscribe at any time to restore Pro/Multi-Store features. If you're on Brega Pay, your card processing continues at 2.99% + $0.10 as long as your subscription is active.
No. Month-to-month billing, cancel anytime. No setup fees, no cancellation fees, no equipment leases.
Updates are automatic. Your POS checks for new versions nightly and applies them during off-hours (3 AM). Critical security updates are applied automatically. Feature updates can be deferred from the dashboard. If an update fails, the system automatically rolls back to the previous version.
Yes — the Multi-Store plan (from $79/mo with Brega Pay) supports up to 5 locations. Each store runs independently but shares a centralized dashboard where you can view cross-store analytics, manage inventory, and monitor performance from one place.